Tag: Video

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  • Neftaly Refund and Returns Policy

    Neftaly Refund and Returns Policy

    This is a sample page.

    Overview

    Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted:

    • Book with obvious signs of use
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping returns

    To return your product, you should mail your product to: {physical address}.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Need help?

    Contact us at {email} for questions related to refunds and returns.

  • Neftaly CTR- Daily Activity Report By Keamogetse Chuene IT Tech Support Specialist On 30 January 2026

    Neftaly CTR- Daily Activity Report By Keamogetse Chuene IT Tech Support Specialist On 30 January 2026

    Date: 30 January 2026
    Neftaly Daily Activity Report
    NeftalyCode: Neftaly CTR
    Position: Technology Learner
    Internship/Learnership: Learnership
    Full Name: Keamogetse Chuene

    In Partnership With:

    SETA/Funder: Necxon

    University/College: Sparrow FET College

    Overview of the Day’s Activities
    Provide a concise summary of what you did today. Include meetings attended, tasks assigned, and projects you worked on.

    Key Tasks Completed
    Break down the main activities or tasks you completed during the day.

    Task 1 –
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-event-calendar/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-partner-and-sponsored-events/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-event-resources/saypro-clinic-press-access/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-partner-and-sponsored-events/saypro-clinic-co-hosted-industry-forums/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-partner-and-sponsored-events/saypro-clinic-co-hosted-industry-forums-2/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-event-resources/saypro-clinic-speaker-bios/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-partner-and-sponsored-events/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-partner-and-sponsored-events/saypro-clinic-collaboration-opportunities-2/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-partner-and-sponsored-events/saypro-clinic-collaboration-opportunities/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-partner-and-sponsored-events/saypro-clinic-sponsored-research-briefings/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-event-resources/saypro-clinic-speaker-bios/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-event-resources/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-past-events/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-past-events/saypro-clinic-event-recaps/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-past-events/saypro-clinic-highlights/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-past-events/saypro-clinic-presentation-decks/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-past-events/saypro-clinic-transcripts/
    -https://clinic.neftaly.net/saypro-clinic-news-and-insights/saypro-clinic-events-and-webinars/saypro-clinic-past-events/saypro-clinic-videos/

    Task 2 –
    Task 3 –

    Skills Applied or Learned
    List any specific skills, tools, or concepts you practised or learned today.

    Skill/Tool 1 – Strategic Planning and Decision-Making Frameworks
    Skill/Tool 2 – Stakeholder Engagement and Communication Techniques
    Skill/Tool 3 – Compliance and Governance Risk Assessment

    Challenges Encountered

    Briefly explain any difficulties or barriers you faced and how you managed them (or if assistance is needed).

    The Neftaly websites were either not responding or responding very slow , spent more than 15 minutes for a website to load.

    Internet connection at the workplace provided is not stable.

    Support/Assistance Required
    State if you need help or guidance with anything.

    Reflection and Personal Growth

    Write a short reflection on what you gained from the day’s experiences, both professionally and personally.

    Goals for Tomorrow
    Set your objectives or tasks to focus on for the next working day.

    Goal 1 – Complete review of stakeholder engagement strategies and identify areas for improvement.

    Goal 2 – Develop a draft of the compliance monitoring report for internal review.

    Goal 3 – Plan and outline talent development initiatives for the upcoming training sessions.

    Signature:
    Intern/Learner Name & Surname: Keamogetse Chuene_____________________
    Supervisor Name & Signature

  • Neftaly: Patient Confidentiality in Clinics: Confidentiality Considerations When Using Video Conferencing Tools

    Neftaly: Patient Confidentiality in Clinics: Confidentiality Considerations When Using Video Conferencing Tools

    Neftaly: Patient Confidentiality in Clinics

    Confidentiality Considerations When Using Video Conferencing Tools

    With the growing adoption of telehealth and remote consultations, video conferencing tools have become essential in clinical environments. While these technologies offer convenience and broader access to care, they also introduce new confidentiality risks that clinics must carefully manage. Protecting patient privacy in virtual settings is just as critical as in face-to-face interactions.


    1. The Importance of Confidentiality in Virtual Care

    Patient trust hinges on the assurance that their health information is secure—regardless of the platform used. Breaches of confidentiality through unsecured video calls, inappropriate settings, or unauthorized access can lead to legal consequences, reputational damage, and loss of trust.


    2. Choosing the Right Video Conferencing Platform

    Not all video conferencing tools are suitable for clinical use. When selecting a platform, ensure it:

    • Complies with privacy regulations such as HIPAA (USA), POPIA (South Africa), or GDPR (EU).
    • Provides end-to-end encryption to protect data in transit.
    • Offers access controls and authentication features (e.g., passwords, waiting rooms).
    • Allows audit trails or logs for accountability.

    Avoid using consumer-grade tools for patient consultations unless specifically adapted for healthcare and privacy compliance.


    3. Conducting Confidential Virtual Consultations

    a. Secure Environment

    • Staff should conduct video calls in private, soundproofed rooms to prevent others from overhearing.
    • Both provider and patient should be advised to join from secure, quiet locations.

    b. Verify Identity

    • Confirm the patient’s identity before beginning the session.
    • Avoid discussing confidential information until identity is verified.

    c. Minimize On-Screen Information

    • Ensure no sensitive patient records are visible on shared screens unless necessary.
    • Close unrelated windows and disable notifications to avoid accidental data exposure.

    4. Staff Training and Responsibility

    Neftaly recommends training all clinic staff on:

    • How to use approved video conferencing tools securely.
    • Understanding the confidentiality risks in virtual environments.
    • Reporting potential or actual breaches immediately.

    All staff must know that the same legal and ethical standards apply in virtual care as in physical consultations.


    5. Documentation and Consent

    • Always document the consultation in the patient’s medical record as you would with in-person visits.
    • Obtain informed consent for virtual consultations, including acknowledgment of the platform used and any associated privacy considerations.

    6. Data Storage and Recordings

    • Avoid recording video sessions unless medically necessary and explicitly consented to by the patient.
    • If recorded, ensure the files are stored securely with restricted access and clearly marked in the patient’s file.

    7. Involving Third Parties

    • If interpreters, caregivers, or other healthcare providers are present on the call, obtain the patient’s consent first.
    • All third parties must be informed of and agree to confidentiality expectations.

    Conclusion

    At Neftaly, we emphasize that virtual care should never compromise confidentiality. By choosing the right tools, training staff, and following best practices, clinics can maintain the highest standards of patient privacy—regardless of where or how care is delivered.